We want everyone to enjoy their visit

Accessibility

At our core, we are dedicated to creating unforgettable aquatic adventures for every single one of our valued guests. In order to enhance accessibility and foster an inclusive environment, the Vancouver Aquarium has taken significant measures to support neurodiverse guests. Our dedicated staff and volunteers have undergone comprehensive training to effectively assist individuals with diverse neurological backgrounds.

See what to expect for your visit!
We know some guests can benefit from a visual walkthrough before visiting us.

Vancouver Aquarium Walk Through
sensory friendly kits sensory friendly kits

Autism & Sensory Sensitivities

 

Sensory Comfort Kits
The Vancouver Aquarium offers comfort kits with a range of resources to support with sensory sensitivities. Guests can obtain these at our Guest Services Deck in Upper Teck nearby the Globe.

Autism Training
Vancouver Aquarium staff and volunteers have committed to receiving training from Canucks Autism Network (CAN) on an annual basis. This training is a valuable part of making the Aquarium as welcoming as possible for all guests.

Their most recent “Creating Welcoming Community Spaces” workshop (delivered in March 2023) provided staff & volunteers with an introduction to autism and adapted customer service tips and strategies.

Sensory Friendly Hours
The Vancouver Aquarium offers sensory friendly hours monthly. Guests on the autism spectrum and those with sensory sensitivities are invited. Find out more here.

Physical Disabilities

The Vancouver Aquarium offers wheelchairs, noise cancelling headphones, strollers and walkers rentals for guests. Please see the guest services desk for more information.

Service Animals

Accredited Service Dogs
Accredited service dogs are permitted inside the Aquarium with proof of certification, which must be presented to staff at the main entrance. Service dogs are not permitted to enter our free flight Amazon gallery. Service dogs must display a calm, controlled temperament at all times while inside the aquarium. To protect our animal collection, no other personal animals, including emotional support animals, are permitted entry into the Aquarium.

 

Financial accessibility

Accessibility discounts
Guests with a disability, who purchase a full-price ticket, can invite an attendant to join them for free to help facilitate their visit. We also accept the Access2 card.

Special Passes & Cards
We are currently unable to accept the Vancouver Inspiration Pass.

 

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