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We are committed to providing all of our guests with the opportunity to have the most amazing aquatic adventure. As part of our commitment to accessibility, Vancouver Aquarium staff and volunteers have received training on Autism.
See what to expect for your visit!
We know some guests can benefit from a visual walkthrough before visiting us.
Sensory Comfort Kits
The Vancouver Aquarium offers comfort kits with a range of resources to support with sensory sensitivities. Guests can obtain these at our Guest Services Deck in Upper Teck nearby the Globe.
Vancouver Aquarium staff and volunteers have committed to receiving training from Canucks Autism Network (CAN) on an annual basis. This training is a valuable part of making the Aquarium as welcoming as possible for all guests.
Their most recent “Creating Welcoming Community Spaces” workshop (delivered in March 2023) provided staff & volunteers with an introduction to autism and adapted customer service tips and strategies.
Sensory Friendly Hours
The Vancouver Aquarium offers sensory friendly hours monthly. Guests on the autism spectrum and those with sensory sensitivities are invited. Find out more here.
The Vancouver Aquarium offers wheelchairs, noise cancelling headphones, strollers and walkers rentals for guests. Please see the guest services desk for more information.
Accredited Service Dogs
Accredited service dogs are permitted inside the Aquarium with proof of certification, which must be presented to staff at the main entrance. Service dogs are not permitted to enter our free flight Amazon gallery. Service dogs must display a calm, controlled temperament at all times while inside the aquarium. To protect our animal collection, no other personal animals, including emotional support animals, are permitted entry into the Aquarium.
Guests with a disability, who purchase a full-price ticket, can invite an attendant to join them for free to help facilitate their visit. We also accept the Access2 card.
Special Passes & Cards
We are currently unable to accept the Vancouver Inspiration Pass.
Or you may Contact Us.