We have answers

Canada’s largest aquarium, the Vancouver Aquarium connects hundreds of thousands of Aquarium visitors with the natural world.

We've tried to answer the most commonly asked visitor questions below; however, if you're still unable to find the information you're looking for, please contact our Guest Experience Department. Phone: 778-655-9554 or email us.

Visitor FAQ

Will I need proof of vaccination to visit?

By order of the BC Provincial Health Officer, all guests 12 years of age and older must show proof of COVID-19 vaccination to enter the Vancouver Aquarium, as follows:




  • Visitors from British Columbia:

    • B.C. Vaccine Card

    • Valid B.C. government ID



  • Visitors from elsewhere in Canada:

    • Provincially/territorially officially recognized vaccine record

    • Valid government ID from the same province or territory (19 years of age or older)



  • Visitors from outside Canada:

    • Proof of vaccination used to enter Canada

    • Passport (19 years of age and older)





 



Masks continue to be mandatory for all guests 5 and up, regardless of vaccination status.



 



There are no exceptions to this requirement.


What are your hours of operation?

We are open every day from 10:00 a.m.to 5:00 p.m. Gates close at 3:30 p.m.



The Gift Shop is open every day from 10:00 a.m. to 5:30 p.m.


How are you keeping visitors, staff and animals safe?

We have implemented the following protocols in the building to ensure distancing and facility cleanliness is maintained, while we continue to offer an engaging, amazing and inspiring visit for our visitors.




  • For the safety of visitors, staff and animals, masks are recommended for all people 12 years of age and older who are not fully vaccinated (fully vaccinated means 14 days have elapsed since your second vaccination shot). Please remember to bring your personal mask with you. Masks continue to be mandatory for all guests 5 and up, regardless of vaccination status, and should be worn properly ensuring the nose and mouth are covered. If you don’t already have one, you can purchase a non-medical face mask at the Vancouver Aquarium prior to your visit; 

  • Those 3 years old and under are not required to wear a mask;

  • Visitors who are unwell or display symptoms of COVID-19 will not be permitted entry

  • We have timed ticketing in place

  • We increased cleaning and sanitization, and provide sanitizer stations

  • We reduced capacity in the Aquarium including in the 4D Theatre;

  • We removed interactives or spot clean them more often 

  • Visitor maps are only available online and on wayfinding elements throughout the facility


What is timed ticket entry?

The number of visitors allowed inside the aquarium is limited at this time. All visitors will need to purchase a timed ticket from our website and select a specific date and time to visit. The last time available to enter is 3:30 p.m. as the aquarium closes at 5:00 p.m. 



Once you arrive at the Aquarium, you are welcome to stay for the entire day. Most guests spend 90 minutes to two hours at the Aquarium.



We are selling tickets at the main entrance, however as availability is limited it is recommended you book your tickets in advance to guarantee your timeslot.



If you have additional questions about our ticketing process, visit our tickets page for more information or email [email protected]


Do I need a buy a ticket for the 4D movie?

The 4D movie is included with your admission, at no extra cost.



Please note that the 4D Theatre in on a first come, first serve basis and we are limiting capacity in the theatre. There are regular showings throughout the day.


Is the Gift Shop open?

The Vancouver Aquarium Gift Shop is open from 10:00 a.m. to 5:30 p.m. and subject to enhanced cleaning and distancing protocols.



We encourage you to shop online at vanaquashop.org prior to your visit and pick up your items on-site after your visit.


Are there food and beverage options available?

There are food and beverage available for purchase onsite, subject to enhanced sanitation and distancing protocols. Offerings may be different/limited in the initial weeks of opening.



Coffee Bar



10:00 am to 4:30 pm



Courtyard Café

11:00 am to 4:00 pm



Upstream Bar + Grill (Weekends only)

12:00 pm to 4:30 pm



Marine Market (Open Seasonally - Accessed only from Stanley Park)

Closed


My Membership expired during the closing period, is it still good?

If you have a membership that expired during the period we were closed, we will be honouring the time still on the membership. If you have any questions about your particular membership, please contact [email protected]


How can members book a visit?

If you are a current aquarium member, you can reserve your timed tickets online by logging into your membership account and then selecting from the available dates and times.



Please note that with our limited capacity all guests including members must book a time ticket. It is best to book these tickets online before your visit.



Contact [email protected] for any questions.


Can I use my Tourism Pass, Inspiration Pass, Discounted Tickets or 3rd Party Tickets?

Currently we are not accepting any complementary passes or discount coupons as we implement our new ticketing system. We hope to be able to accommodate these tickets again soon.


Are any exhibits closed?

Our Underwater Wild Coast viewing gallery is closed at this time.


Can I book an animal encounter or behind the scenes tour?

Animal encounters and all behind the scenes tours are suspended at this time. 


Is Parking Available?

Parking in Stanley Park is wholly administered by EasyPark. For more information including rates and payment information please check the EasyPark website.



Please note that at this time only credit cards and mobile parking apps are accepted for parking. No coins or debit cards accepted.


Are you a member?

Rate your visit

I would like to receive more information about the aquarium, events and promotions.